Saba Announces Paige Newcombe as CCO
Bracknell (UK), April 2014 - In its mission to maximize customer success, Saba as a global leader in next-generation cloud solutions for talent management, has appointed Paige Newcombe to its newly established position of Chief Customer Officer (CCO) reporting directly to president and CEO, Shawn Farshchi. In this role, Newcombe will be responsible for Saba's global customer advocacy and for ensuring customer centricity is at the core of Saba's growth strategy.
Newcombe brings to Saba over twenty years of experience in global customer care at both startups and Fortune 500 organizations. She will lead Saba’s global customer-success teams and expand its global support channels. She will also spearhead the development of advanced offerings across professional services, educational services, and customer support.
"We are proud to welcome such a customer focused, results-driven expert to the executive team," said Farshchi. "As we rapidly expand our offerings, grow into new customer segments, and continue our global expansion, it is key that we continuously evaluate our customer-care approach and leadership. At this exciting stage of our growth, it was the right time to introduce Paige as our Chief Customer Officer. She will ensure the voice of the customer takes center stage in developing and executing our product and services strategies."
Newcombe comes to Saba from IBM, where she held executive and senior leadership positions including Cloud Business Development, SaaS Client Success for IBM’s Industry Solutions group. Previously, she served as Senior Director of SaaS Client Success at Coremetrics, establishing industry-recognized best practices for driving client success.
Newcombe made her public debut as Saba features leading customer executives at its annual user conference @WORK 2014 Summit being held in Orlando from 07-10 April.
