M.I.T Training Programs Ensure Data Protection
Friedrichsdorf (GER), April 2015 - Hotel reception employees see a lot, and not all of it is pleasant. From surly guests to dangerous situations, reception staff gain deep insights into the human spirit that are not always peaceful and are sometimes unexpected. Académie Accor uses blended learning to prepare reception desk employees at Accor Hotels for all eventualities.
Part of the blended-learning concept is an eLearning program from M.I.T, which was developed in collaboration with the Austrian-based parent company bit media.
In the training program "Safety at the Reception", real-world examples ensure the required user-friendliness and motivation to provide users with important basic knowledge to act correctly in case of aggression or an unruly hotel guest. Participants develop approaches and steps for handling these types of threatening situations and learn behavior-based preventative options for making sure conflicts do not escalate. They then practice acting calmly in these difficult situations and gain in-depth knowledge in a seminar with experienced police officers. This in-person training is introduced in the last part of the training program as part of the blended-learning package.
Hotel guests place value in discretion and confidentiality; therefore, data protection is very important in the hotel industry. M.I.T has developed a multimedia and interactive training program for Académie Accor on this topic as well. It explains the obligation to maintain data secrecy that each Accor employee has signed. Building on this, the online training communicates to the participants the rules prescribed by the German Data Protection Act for collecting, processing, and using personal data using real-world examples. For example, only hotel employees who have concluded a contract with a hotel guest may view the guest's data. Or hotel guests may request information about which data is saved about them in the hotel.
Lisa Christ, Manager of Académie Accor, commenting on the use of eLearning for employee training in safety topics, said "For Accor, as a globally leading hotel operator, the safety of employees and guests is top priority. For us, as the number-one professional development partner, it is important to be able to rely on dependable and technically excellent partners. We are happy to have M.I.T and bit media as these partners for developing our eLearning modules and blended-learning approaches."
