Touching on subjects such as product scalability, adaptability, big versus small vendors, and what readers can take away from it, the interview provides insight into how JZero Solutions is starting to evolve into an SaaS vendor rather than the more traditional software developer.

"It was great to do the interview", said Matt Eggby, Technical Ops Director. "It gave us an opportunity to expose some of what we do and also some of the struggles of a small organisation. We want to break the mould of 'big is better' and show people that just because we are a relatively small organisation, it doesn't mean we cannot deliver."

Customers are looking for an easy-to-deploy, scalable, adaptive, and cost-effective solution that still has the features you would expect from an LMS. Plus, they want great support to ensure that their queries and concerns get addressed quickly and efficiently. JZero and JLMSCloud offer exactly this.

New customers wanting to make use of JLMSCloud can be up and running very quickly and with little or no help from the vendor. With the free option for up to ten users and up to twenty courses, customers can effectively try out the system before scaling up to one of the cost-effective paid options. For customers who only have ten or fewer users, JLMSCloud can be used free of charge on an ongoing basis.

For existing customers using the JLMS Enterprise version, there will be no change, as both versions will continue to be developed and supported. With new functionality now being developed using JZero's Accelerated Development model, which uses a common architecture, both JLMSCloud and JLMS Enterprise will receive the same upgrades, meaning no customers will be left out.

JZero's Accelerated Support processes utilise proactive diagnostics running in the background to hunt down potential issues or bottlenecks and resolve these before a client can see them. When a reactive response is required, the service desk team operate to some fairly stringent SLA targets, meaning customer concerns are addressed rapidly and efficiently.

With the number-one reason for customers moving to a different LMS vendor being a lack of support, JZero takes this subject very seriously, ensuring that all customers receive accelerated support throughout their contracts.