Since 2005, leading organizations such as CVS Caremark, DIRECTV, and TiVo have relied on Participate to power their customer communities and tap into the collective intelligence of their employees and extended enterprise.


Participate is a complete social-business platform, and was one of the first solutions to bring online conversations together with the ways businesses already communicate, e.g., email, IM, and Microsoft Office. Furthermore, Participate is one of the only social-business solutions to seamlessly support both internal and external communities and offer a unique, built-in expertise exchange, advanced natural language and guided search.


Product highlights:


Desktop plug-ins and connector services - Participate offers proven Microsoft Office, Internet Explorer, and email plug-ins to enable users to create and collaborate from wherever they wish to work. It also boasts out-of-the-box web and file crawlers, and a database connector to seamlessly interact with enterprise applications and content.


Social and content services - Participate supports the most popular social channels and approaches, including social networking, blogs, and wikis; it also offers bookmarking and even rich-media-like podcasts.


Mobile services - Participate leverages OutStart's wireless expertise to offer class-leading mobile capabilities to deliver information on demand to users wherever they are, as well as expert location and mobile-managed contacts.


Management services - To help businesses tap into the potential of communities and social media and optimize their social channels, the Participate platform includes integrated reporting, activity tracking, member recognition, granular security, workflow, and multi-lingual and multi-community support.