London (UK), October 2015 - IMC, a provider of bespoke eLearning content, learning-management, and compliance solutions, has released a new white paper entitled "Informal Learning and Electronic Performance Support: A Guide to Cutting Internal Help-Desk Costs by 40%". The white paper aims to help organisations significantly reduce their training and help-desk-support costs, as well as the time their employees waste on "how-to" questions.
Time spent on these questions includes, for example, searching for information on the internet, reading manuals, and asking colleagues for assistance with off-the-shelf software packages, bespoke tools such as CRM systems, or in-house policies and procedures.
The white paper looks at three elements:
Dirk Thissen, IMC UK Managing Director, comments, "Organisations are increasingly required to adapt to change. This may include a number of factors such as a high turnover of products, services, or staff, or meeting compliance and regulatory requirements. As a result of this moving landscape, modern workforce learning also needs to be more agile and relevant.
"Informal and formal learning may nowadays include a mix of electronic performance service support (EPSS), mobile bite-sized learning, and mentoring programmes. Our white paper aims to provide some guidance on what HR and L&D professionals should consider when trying to cut costs without impacting on the quality of training."
According to Grtner, one of America’s leading technology-research and advisory firms, many organisations can save as much as forty percent a year on help-desk and employee staff time spent on "how-to" queries by using an effective EPS system. This could add up to €152,000, based on a workforce of 200 people or €835,000 based on a 1,000-employee workforce.
IMC is organising a lunchtime webinar on 14 October 2015 at 12.30pm (GMT) to discuss EPSS and informal learning and will give those participating access to the white paper before anybody else.
