In-House Research

Guide from Mind Tools to Help Engage Deskless Workers

London (UK), April 2024 - Mind Tools has published "Beyond the Desk" for L&D practitioners in public sector and healthcare settings.

Many L&D managers in the public sector face the challenge of delivering effective learning to frontline managers and teams. Different shift patterns, multiple locations, and diverse roles - not to mention budget constraints - often mean learning and development slides down the priority list.

In this new guide, Mind Tools shares ideas for addressing this challenge. It draws on their own research with L&D practitioners in public sector and healthcare settings. It also includes case studies, strategies, and best practice examples from a selection of Mind Tools clients.

No desk? No problem. The guide, Beyond the Desk, explains how L&D professionals can support their frontline managers and teams and covers

  • insights into the specific challenges faced by frontline managers and teams and how traditional training methods often fall short
  • the current landscape of learning and development in the public sector, including key statistics and findings from our industry research
  • an exploration of alternative strategies such as using digital tools to support collaborative working and promote a continuous learning culture
  • real-world case studies showcasing successful implementation of digital learning in organisations like London Borough of Camden and Metropolitan Police
  • how supporting self-directed learning can empower individuals to take ownership of their own development journey, even amidst the demands of frontline roles

Dr Anna Barnett, Senior Insight Analyst with Mind Tools, comments, "In 2023, the Mind Tools Insights team conducted in-depth research with 82 L&D leaders from central and local government organisations. In Beyond the Desk, we've summarised those findings, along with real-world case studies, expert insights, and practical strategies to help L&D managers deliver effective learning to their frontline managers and teams."