Atlanta, GA (USA), July 2009 - After years of investing their training budget with third-party instructional designers, Capital City Bank has made an internal decision to bring their eLearning development in-house to save time, money, and resources.
Bringing their eLearning development "inside" was a challenge, however, because the organization didn't have "developers" or "programmers" on staff. They began researching several authoring tools and had presentations from several vendors. The solution had to be cost effective, require very little assistance from their internal IT staff, and had to be easy to use. After a thorough comparative review, the company made a decision to move forward with Atlantic Link.
"Atlantic Link's set of tools was not only comprehensive but was easy to use, allowing my team to get up and running after just a minimal amount of training", says Denise Wilson, VP of Corporate Development. In the long run, however, one important feature helped in the decision-making and that was the tool's collaborative functionality.
In the past, trying to manage vendors proved to be a resource-intensive task, and the team needed a better way to collaborate on future projects. Because the Atlantic Link rapid eLearning and authoring solution Content Point 2.0 is server based, it allowed for ongoing collaborative development in real time from any location, a very important aspect to help the team better manage their resources.
In addition, Content Point's built-in issue-management and QA functionality allowed all the team members to log their notes, comments, concerns, and tasks directly into the presentation for ease of retrieval and review, a useful real-time communication benefit.
"The decision to move our eLearning inside became a reality when the need surfaced to quickly train our associates on our CRM Tool. They needed someone or some way to help them learn how to use the tool efficiently and enter their community involvement notes directly into the CRM for our reporting needs", Denise Wilson said.
Capital City developed the course first using Capture Point, which basically recorded users' experience as they walked through the CRM and entered their data. Then the simulation was imported into Content Point, where the team continued development and then published the course and made the link available throughout their corporate intranet.
