Designed for frontline workers and new managers, these courses will be taught by seasoned instructors who are equipped to lead engaging, interactive training sessions in Spanish.

The sessions available include

• Excelling as a Manager or Supervisor - This workshop for new managers focuses on the leadership traits and skills that drive excellence - communicating, motivating and giving feedback well.
• Managing Conflict & Confrontation at Work - Disagreement is part of every workplace. In this training, learners discover what to say to help ensure healthy discussion, better decisions and stronger relationships.
• Dealing with Today's Difficult Customers - Winning over dissatisfied or unhappy customers is an art. In this course, frontline workers, customer service, and administrative personnel gain skills to interact with the toughest customers.

These programs will be offered virtually on scheduled dates for individual learners. They're also available as private in-person or virtual group sessions for organizations.