London (UK), March 2021 - Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. With a 98% customer recommendation rate, Learning Pool's customer service efforts have been recognized with a Gold award win in the Customer Service Department of the Year - All Other Industries and Customer Service Success - Business Service Industries categories.
The Stevie Awards for Sales and Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world's leading business awards programs. These include the prestigious American Business Awards® and International Business Awards®.
Now in its fifteenth year, more than 2,300 nominations from organizations of all sizes and industries across 51 nations were considered in this year's Sales and Customer Service program. Winners were determined by the average scores of more than 160 professionals worldwide. Winning organizations will be recognized during a virtual awards ceremony on 14 April.
"This is the second year running our customer service efforts have been certified as Gold by the Stevie Awards," says Head of Customer Engagement, Kerry Knight. "This comes after a particularly challenging year in light of the COVID-19 pandemic, which saw all staff - including Learning Consultants and the Customer Engagement team - move to remote working. This achievement is a testament to the Learning Pool ethos, which enabled us to continue to expand whilst serving our clients exactly as we would under usual circumstances."
This double-gold-award win follows Learning Pool's acquisition of Remote Learner, a Colorado-based LMS specialists, its fourth in as many years. The deal saw colleague numbers increase to over 260 across the company's seven offices. In the last 18 months, Learning Pool's Customer Engagement team grew by 65%, and its call center hours have increased to offer almost 24-hour coverage to help cater to North American and international customers.
"Attaining a Gold win for Customer Service Success for the second year running, with the addition of the Customer Service Department of the Year accolade for 2021, is an outstanding achievement. It illustrates Learning Pool's top priorities: to hire the best in breed and to provide world-class service to its customers", says VP of North America, Sharon Claffey Kaliouby. "It truly solidifies our efforts to expand our customer outreach here in the US by offering end-user support to all our North American (and wider) clients."