Gold for Excellence in Customer Service
Chantilly, VA (USA) - November, 2008 - The Chief Learning Officer magazine has awarded Meridian Knowledge Solutions, LLC its Gold "Excellence in Customer Service Award" at the publication's recently held Fall Symposium in Coronado, CA. The prestigious award was the top honor in one of fifteen categories presented by the magazine to "recognize transformational and visionary leaders in enterprise education".
Meridian makes learning management systems (LMS), which are software platforms for controlling, analyzing, and delivering training via the Internet. Meridian earned its Gold customer-service award for going "above and beyond what [was] strictly required in order to help [U.S. Customs and Border Protection] get the most out of [the agency's] distance-learning infrastructure."
In support of President George W. Bush's Secure Border Initiative, Meridian provided a technically sophisticated means for tracking how well government personnel performed in "scenario-based courses" that mimicked sensitive law-enforcement issues. Meridian felt this approach was the best answer for Custom and Border Protection's (CBP) needs, not as a reaction to a CBP directive.
Meridian also designed a comprehensive learning curriculum that runs 24 hours a day for CBP.
According to Chief Learning Officer magazine, the editors received a record number of nominations this year for the work of learning executives and solution providers. The winners were "the industry leaders, who truly champion innovation and transform it into learning and value for their organizations", remarked Norm Kamikow, president and editor-in-chief of Chief Learning Officer magazine.
"The CLO awards are a highly prized honor for our industry", said Roy Haythorn, vice-president of Sales and Marketing for Meridian. "Winning the only Gold Excellence in Customer Service Award is incredibly special to Meridian because our aim has always been to put our customers first, and let everything else follow."
