Hospitality Training Tool Can Free You from Management Hell

Michael AzzopardiLondon (UK), April 2019 - It’s a simple idea: a hospitality training solution that offers all the powerful tools of a top-of-the-range learning management system for a price that companies of any size can afford. But don’t just stop at the tool; make it readily available with truly effective multilingual training videos. This way, managers of hospitality businesses can start training their staff immediately.

According to Michael Azzopardi, Innform co-founder and CEO, "We’re beginning to solve a manager’s worst nightmare: training a big group of diverse staff in a short period of time. The challenges of the hospitality industry are quite unique in that all employees are required to develop a range of soft and hard skills within weeks of joining a new company. Furthermore, managers are the ones expected to deliver this training, on time and budget, but - faced with seasonality challenges - this rarely goes to plan. And what’s at cost? Brand reputation – you can’t easily win back a disappointed customer."

Michael continues, "Innform is founded on the belief that technology and transformative learning experiences create hospitality teams based on knowledge and empowerment; more empowered employees are more productive employees. And we’re only scratching the surface of what we can accomplish together."

The first step? A fair and flexible price

The co-founders of Innform understood that the high price tag of traditional training programs and much of the eLearning services out there today is a major barrier to many small and medium-sized companies. A one-day seminar can cost a small company an average of £2000, not to mention refreshments, reading material, and the biggest cost of them all: operational disruption.

Are employees retaining all that knowledge? Can they refer back to it? Is a long, expensive training format still effective with a new generation of staff?

"Today, the industry is moving on and embracing mobile learning tools. They’re simply a better option, and modern learners expect them to be in place. So we’re offering a solution: an all-in-one product for a price that any business can afford,” explains Sebastian Hefel, Innform co-founder and CTO. “And we’re only getting started. The industry needs a new, more-rewarding way to train people."

The co-founder explained that Innform customers have complete control over their monthly bill. They can onboard or remove learners at any time, which are charged at £2 per month for all the essentials.

Sebastian Hefel adds, "an admin can freeze, archive, or remove learners entirely with one single click at any time. There are no restrictions or commitments. This means customers will never have to pay beyond what they actually need in a given month. We do not feel it is fair to lock people down for months on end for services they might not require in slower periods."

The co-founders designed Innform with the hospitality industry in mind: seasonality being the primary factor.

"Innform admins can unfreeze learners’ accounts months or years later. This is especially useful for seasonal staff who return to the company in busy periods, like the summertime." Sebastian continues.

With just £2 per person monthly, Innform customers will have access to everything eLearning under the sun: readymade video training, CPD-certified compliance certification, automated inductions, a fully equipped authoring tool, detailed reporting, and more.

And here’s the great news: It’s all available on mobile for both admins and learners.