Themen
customer experience
How to Build Chatbots with SAP Conversational AI
Walldorf (GER), October 2020 - Many companies are still struggling to meet customer and employee expectations in the wake of the COVID-19 pandemic. Customer experiences have been affected, as service centers were unable to cope with the huge spike in calls due to lockdown restrictions. Some companies failed to provide a new vision of the workplace to employees who were forced into a new way of working, along with the technology necessary to fulfill new requirements.
» MOREPaul Morgan Is the New Head of Customer Experience at Kallidus
Cirencester (UK), February 2018 - Award-winning learning and talent management provider Kallidus has appointed Paul Morgan as Head of Customer Experience. After a series of consultancy contracts, Paul joins from O2, where he held the position of Head of Learning and Development for over four years.
Brightwave Group Launches Report on Digital Transformation
Brighton (UK), February 2017 - Learning-and-development leaders from top customer service-focused brands have joined Brightwave Group MD Jonathan Archibald to launch a new report exploring the impact of digital transformation on the customer experience - and the colleague experience - in 2017.
» MORE
